We have focused on ensuring that items are delivered to our customers as quickly as possible. Normally, you will receive your order in 6-13 business days once the order is placed.
Confirmation
A confirmation email will be sent to you once the order has been authorized and verified. We start preparing the order immediately after verifying it.
Processing
We will process your order in 1-5 business days.
Shipment
For detailed information on shipping time and shipping value, please just check the table below to get a general idea.
Shipping by Estafeta to all of Mexico
4-9 business days
| Weight | Costs |
|---|---|
| 0-5 kg | $ 140 |
| 5-10 kg | $ 156 |
| 10-15 kg | $ 185 |
| 15-20 kg | $ 212 |
| 20-25 kg | $ 250 |
| 25-30 kg | $ 282 |
| 30-35 kg | $ 318 |
| 35-plus kg | $ 354 |
Shipping cost is charged based on volumetric weight ((LxWxH) / 5000) against the real weight, we will take a guitar as an example:
Volumetric Weight: (120cm L x 50cm W x 18cm H)/5000 = 21.6 Kg
Real Weight: 7 kg
Example shipping cost: $250
The shipping charge is calculated per order, taking into account the highest shipping cost of your items in case of being more than one. Please check the checkout page for the specific shipping cost.
Note: Shipping times are estimated and start from the day of shipment, not the day of the order, it may take longer than expected due to invalid addresses, shipping procedures, among others.
* Please submit a ticket if you encounter shipping issues. If the package does not arrive on time, our customer service representatives will contact you within 24 hours.
Delivery
If you want to know how to track your order, please click on How to track for more information.
